Who do I contact with questions?

Please email info@charlemagne-premium.com with any questions.

Do you ship worldwide?

Yes, we have worldwide shipment.

How much does shipping cost?
Germany 5,90€ for all orders within Germany Free shipping on orders over 99€
Europe 8,90€ all orders within Europe Free shipping on orders over 149€
Worldwide 19,00€ for international shipping Free shipping on orders over 199€

All shipping is realized by DHL.

I placed a successful order but why didn’t I receive a confirmation email yet?

If you placed a successful order you should receive confirmation email with an order number. If you have not received an email after 1 hour please contact us to make sure your order went through.

How long will it take for my order to arrive?

Please allow 2-4 business days for order processing and an additional 3-4 business days for delivery. International orders take 4-8 business days to arrive. Orders placed over the weekend will not be processed until the following business day.

Do you guys re-stock your inventory?

Most of the time we will re-stock our items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.

Can I get a refund or make an exchange?

All sales are final, however returns will be honored up to 14 days from when the product was received. Upon return, store credit will be issued, of which shipping costs are not applicable, and no refunds are accepted. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.

Where do I ship returns?
You may ship your return to the following address within 7 days of receiving the product:
Charlemagne Barber Ventures GmbH
Herrenbergstraße 33
52080 Aachen
Please note that the 7 day limit does not apply to the time the package spends in transit, so express shipping is not necessary.