Here you will find an overview of our shipping times and transport companies to the various destinations:

 

The shipping costs include the costs of shipping and packaging. Detailed shipping costs are available after payment and shipping method are selected at checkout.

All orders are shipped from our shipping warehouse. When shipping to countries outside the European Union, additional import duties may apply depending on the country.

It is important to us that you receive your goods as quickly as possible. That's why we strive to process your order as quickly as possible so that you can take advantage of Charlemagne products as quickly as possible. Our team will begin processing your order as soon as the purchase is completed. We ask for your understanding that shipping and delivery times can be affected on weekends and public holidays. You will receive an email from us once your order has shipped (please also check your spam folder for our email).

Delivery information

Our delivery network offers fast shipping with tracking, which usually takes around 3 working days depending on the service chosen.

If you have not received your delivery within 10 days, please contact us by email: wecare@charlemagne-premium.com

Please check your spam folder for emails regarding shipping and delivery messages as these often end up there.

In no event shall Charlemagne be responsible or liable for any failure or delay in the performance of its obligations caused directly or indirectly by forces beyond its control, including, but not limited to, strikes, work stoppages, accidents, acts of war or terrorism, civil or military unrest, nuclear or natural disasters or acts of God and interruptions, loss or malfunction of utility, communications or computer services (software and hardware); it is understood that Charlemagne will use reasonable efforts to resume performance as quickly as possible under the circumstances.