Who can I contact if I have any questions?
If you have any questions, please email info@charlemagne-premium.com.

Do you ship worldwide?
No, we deliver throughout the EU and Switzerland.

How much does the shipping cost?
Germany €4.90 for all orders within Germany

Free shipping on orders over €99

Rest of the EU

€9.90 for all orders within the EU Free shipping on orders over €99
Switzerland €14.90 for all orders within Switzerland Free shipping on orders over €99

Shipping is via DHL.

I placed a successful order, but why haven't I received a confirmation email yet?

If you have placed a successful order you should receive a confirmation email with an order number. If you have not received an email after 1 hour, please contact us to ensure your order was successful.

How long does it take for my order to arrive?

Please allow 2-4 business days for order processing and another 3-4 business days for delivery. International orders take 4-8 business days to deliver. Orders placed over the weekend will not be processed until the next business day.

Are you taking your stocks back?

Most of the time we will have our items back in stock. Please check back regularly if an item you require is not available at the time of your visit to the website.

Can I get a refund or make an exchange?

All sales are final, but returns are accepted up to 14 days after receipt of product.
At Charlemagne Premium we offer free returns.

If you would like to make a return, please write us a short email to info@charlemagne-premium.com and we will initiate everything else or send you a DHL return label. Upon receipt of the return, we will issue a credit or refund. Please make sure you have checked your order carefully before completing your purchase.