FAQ
Frequently Asked Questions
If you have any inquiries or need support, please contact us via email at wecare@charlemagne-premium.com. We’re here to help.
-
Do you ship worldwide?
We currently ship to the EU, UK, USA, and Switzerland. For a complete list of available destinations, please check the footer of our website or review the options at checkout.
-
I placed an order but haven’t received a confirmation email - what should I do?
Once your order is successfully placed, you should receive a confirmation email with your order number. If it doesn’t arrive within 1 hour, please reach out to us at wecare@charlemagne-premium.com to verify your order status.
-
How long does delivery take?
Please allow 2-4 business days for order processing.
- Domestic delivery (EU, UK): an additional 3-4 business days
- International delivery (USA, Switzerland): 4-8 business days
Orders placed over the weekend will be processed on the next business day.
-
Do you restock sold-out items?
Yes. Most items are restocked regularly. If something is currently unavailable, we encourage you to check back soon.
-
Can I get a refund or exchange?
All sales are considered final; however, returns are accepted within 14 days of receipt. Charlemagne Premium offers free returns. To initiate a return, email wecare@charlemagne-premium.com.
We’ll guide you through the process and provide a prepaid DHL return label. Once we’ve received and reviewed your returned item, we will issue a full refund or store credit. Please ensure your order is correct before finalizing your purchase.
